Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@stoorlic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stoorlic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stoorlic.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@stoorlic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stoorlic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stoorlic.com.
At Stoorlic store, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We have implemented a comprehensive return and refund policy to ensure that our customers can shop with confidence and peace of mind.
30-Day Return Policy: We offer a 30-day return policy for all eligible products. you may return it within 30 days of receiving the item. Please note that certain products may be excluded from this policy due to hygiene or safety reasons also custom products (such as special orders or personalized items) are not eligible for return.
Easy Return Process: To initiate a return, simply contact our customer support team at info@stoorlic.com. Our dedicated team will guide you after providing them with the order number, reason of return and pictures of this item. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it.
Refund Options: Once we receive the returned item and verify its condition, if it is approved, we will process your refund. You may choose to receive a full refund to your original payment method or coupon with the same amount, which can be used for future purchases on our Stoorlic store.
Refund Timeframe: We understand the importance of a timely refund. Once your return is approved, we will initiate the refund process within (10) business days. The exact timeframe for the refund to reflect in your account may vary depending on your payment method and financial institution.
Exchanges: If you received a defective or damaged item, we offer exchanges for the same product. Please contact our customer support team within 14 days of receiving the item to initiate the exchange process. We will provide you with a return process and arrange for the replacement to be sent to you.
Non-Returnable Items: Certain items are non-returnable due to hygiene or safety reasons. Please check the product description or contact our customer support team for more information.
Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. You can reach us through (info@stoorlic.com). We strive to provide prompt and helpful assistance to ensure your satisfaction.
Disclaimer: This return, and refund policy is subject to change without prior notice. Please refer to the most recent version available on our Stoorlic store for the latest information.
At Stoorlic, we value our customers and aim to provide a transparent and hassle-free return and refund process. We appreciate your trust in our products and services, and we are committed to resolve any issues that may arise to ensure our value.
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